en flag EN  
close cross

Password forgotten?

Please enter your email address below. You will receive a new password by email.

Please enter a valid email address Ex : name@email.com
email non trouvé.
close cross

Password change

Customer Care

Phone : +1 844 763 7136 flag Standard opening hours : Monday to Friday 9:00 to 13:00 and 14:00 to 18:00
Email : customer@cineplay.co

Contact form

You can also contact our customer care by using the form below. Please enter your details and leave a message.

Frequently Asked Questions

Technical issues

The movie is not working, why?
If you are using an older browser, please check whether your flash plugin is valid. If this doesn't help, please contact us and describe it in detail.
How do I turn on / off the subtitles?
At the moment, some movies have included subtitles and some do not. Unfortunately it is not possible to turn them on or off.
I can't find the movie I am looking for.
Not all movies are available in all countries, but we are constantly working on expanding the movie database as much as possible.

My account

How do I change my password?
You can access your account settings by clicking „Account” tab. There you'll be able to change your password.
How do I cancel my account?
You can access this feature by "Account" tab.

If you have problems with billing or you want to cancel your membership, please contact the payment processor you used when purchasing your Premium membership.

You can contact the payment processor via :
- Chat : English / Français
- phone number: +1 844 763 7136 (English)

How do I change the subscription I have signed up for?
Unfortunately, there is no such possibility at the moment. You can either continue your subscription or cancel it.
Can I change the email address of my account?
Unfortunately, there is no such possibility at the moment.
Can I sign up for more than one account?
Only one account per mobile number / email address is allowed.